Enterprise Reviews

4.3

/5.0

10 customer reviews

80 %

reviewers recommend

Enterprise

Note: The star rating (4.3 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

How would you rate Enterprise?

10 Customer Reviews

by Green579

Sep 14, 2022

Enterprise at the Oakland Airport wants…

Enterprise at the Oakland Airport wants your business. We experienced a few minor issues and they worked with us to resolve all of our issues.
Thank you, Enterprise, Oakland, CA

by Frances938

Sep 12, 2022

DO NOT RENT LIST RECPIENT

This joke of a company, unbeknownst to me, put me on a "do not rent" list for reasons that are totally FALSE and I was not able to rent a car I had reserved for a week that I had several interviews, now leaving me without a way to get there and losing out of work opportunities. Now these rental companies have the ability to literally destroy your life and deny you the ability to rent a vehicle you desperately need short term. I had NO other options for transportation where I live. Absolutely despicable.

by Patsy064

Sep 09, 2022

Best service ever

I brought my vehicle in to a TD Auto Insurance Repair place in Edmonton and my first experience with Enterprise turned me off renting a car at all. But last night, Manjib brought about a 180. He was patient, kind, compassionate, considerate. He was so wonderful that every time I rent a vehicle, I want to find where he is working and go there.

by Aaron Wells

Sep 08, 2022

We rented a car from JFK airport

We rented a car from JFK airport, New York. It was the best experience of hiring a car yet. Elisa was fab the whole process was quick, simple with no hidden extra or miles to collect the car. All done super well and super quick.

by Mark L.

Sep 07, 2022

Great Customer Service

My experience with enterprise in Cincinnati reading road location is awesome perfect Customer Service will always rent from there Manager Steven is great at problem solving and do a great job there keep up the good work guys😃

by Frank

Sep 07, 2022

I was visiting Houston Texas and I had…

I was visiting Houston Texas and I had an issue with my flight where I had to leave a day later. I was really frustrated with the situation but Tyra and Destiny at the George Bush IAH location made my reservation go smoothly. I really appreciated how they were dedicated to helping me. Great customer service!

by Amy

Sep 06, 2022

When I arrived at Ft Myers Airport last…

When I arrived at Ft Myers Airport last night and specifically at Enterprise I was greeted by Sharon L. She seemed very professional and friendly. I had a very positive experience and felt very much appreciated.
Sincerely,
Glenn

by Amelia

Sep 05, 2022

Enterprise near Stanstead Great service.

We hired a seven seater Ford galaxy through call centre. We told that we are 6 adults and 5+2 is not suitable. The call centre (from Greece Athens) noted it down and said it would be a seven seater. We were not happy with 5+2 Ford Galaxy waiting for us. The Enterprise manager Harry Gordon was responsive and brilliant. He made a available a 9 seater Ford Tourer, ready for us in half an hour.

by Brent Gordon

Aug 08, 2022

Enterprise Chopin International Airport

Mr. Gierczycki and his staff should be commended on their excellent customer service. They made my first stay in Poland much easier by helping me deal with administrative issues with my Intermational driver permit. Also special thanks to Patryk Galas and Dominica - both exude professionalism and great customer service under demanding circumstances. I will continue to use Enterprise because of the people.

by Naomi B.

Jul 09, 2021

Matter of factly cancelled reservation 1 hour before pick up

Matter of factly cancelled reservation 1 hour before pick up. No gesture toward competent customer service. Foundation of their business should be that customers can entrust them with honoring their reservation. When that trust is betrayed with an attitude of corporate impunity rather than an effort to ensure customer satisfaction, that's a failure.

Questions & Answers

Has anyone had trouble returning the car and supposedly the car was damaged when it was returned! And it wasn't!

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How easy is it to get a hold of customer service at Enterprise Rent-A-Car?

Customer support was very friendly and actually felt as if they cared about my situation. They send their report to upper management and say you will receive a call back the next day and be refunded. Its been 2 weeks already with multiple new complaints and still nothing.

by Frances W. - August 13, 2022

It's easy to speak to someone but they can't do anything for you and you never get a call from someone to get a refund!

by Derek Ward - April 21, 2022

Almost impossible. When they do answer its attitude and double talk. They tell you one price and then up it for no reason. Very poor hiring practices.

by Corey S. - December 13, 2021

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if I have a reservation and there is a hurricane coming am I still going to get my car?

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